Motorist Assistance

Campus Roadside Program

Florida State University has partnered with the Campus Roadside Program to provide emergency lockout and minor roadside services to FSU faculty, staff, and students. You can pay an exclusively awesome “on-campus” rate at the time of service using cash, card, cash app, or if applicable, your own roadside assistance coverage. To request priority assistance please call (850) 629-8569 or visit justjumpusa.com for additional program information. 

The Campus Roadside program is administered by JustJump USA, America’s Premier Lockout and Roadside Assistance Company. JustJump USA is an independently contracted partner of Florida State University; not an employee, department, or subdivision of FSU. For company policies, please visit https://justjumpusa.com/policies

Campus Roadside Program Services:

  • Emergency Locksmith: Car Door Unlock Service
  • Car Battery Jump Starts
  • Car Battery Testing
  • Flat Tire Changes (Must have spare)
  • Flat Tire Tire Air Only Service
  • Emergency Gas Delivery
  • Emergency Towing Referral Service

Program Features:

  • 24/7 On Call Priority Service 
  • Track the live location of your technician and estimated arrival time from the comfort of your phone via Just Jump’s advanced service tracking system. 
  • Automated Text Updates keeps you fully informed on the status of your request.
  • If eligible; costs are reimbursable by your auto club membership, car insurance, or other roadside assistance program. 
  • Multiple discounts and ongoing program promotions available.
  • Free air freshener or car sunshade on select services. 
  • Occasional Free service days!

Program Daily Rates: 

  • Auto Battery Jump Starts : $10
  • All Other Services: $15 

JustJump USA Surcharges & Fees (If Applicable) : 

  • Midnight Convenience Fee (Between 12a.m. and 7a.m.)
  • Weekend Surcharge (Weekend Convenience Fee)
  • Inclement Weather Surcharge 
  • Cancellation Fee (You called in to request service, but cancelled after your request)
  • Heat Index Surcharge (Our working conditions are greater than 88 degrees OR the local heat index is extreme)
  • Wait Time (Our technician has arrived, but you are not yet present)
  • Return Fee (You weren’t present when service initially arrived, so we had to leave and return)

FAQ:

What do I need?

You will need to present your state issued identification. Your FSUCard is not necessary. 

My car is located in between another car or in front of a wall. Will I need to push it so the technician can get to it?

No. Please do not push or move your vehicle. Technicians can professionally service your vehicle wherever it is parked.  

Can my student account be charged?

At this time, you can only pay for services using cash, card, or cash app.

How long before service arrives?

JustJump USA technicians strive to complete service calls in under 25 minutes from the time the call was dispatched, however, as an on demand service, the actual time of arrival may vary.

What if I can’t afford service?

Please contact JustJump USA.

I’m not on campus, am I covered? 

JustJump USA’s general service rates, terms, and conditions, will apply for any customers that need service outside of the Campus Roadside Program. Visit justjumpusa.com for more information.